bagh baji Privacy Policy
This policy explains in detail how your personal information is collected, for what purposes it is used, and how it is kept secure when you register and use the bagh baji platform.
Important Notice: This privacy policy was last updated in 2024. By continuing to use the platform, you are considered to have accepted all terms of this policy.
Introduction and Scope
bagh baji operates an online gaming and betting platform for users in Bangladesh. This Privacy Policy ("Policy") applies to all individuals ("Users") who use the bagh baji website, mobile application, and related services ("Platform").
The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how long we retain it, and how and under what circumstances any information may be shared with third parties. Reading our overall Terms and Conditions will give you a complete understanding of how the platform is used.
You are requested to read this policy carefully before accessing or registering on the platform. If you have any questions, please contact our support team.
Information We Collect
Various types of information are collected when you register and use services on the bagh baji platform. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the platform.
Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details
- bKash, Nagad, Rocket, or bank account details (for transactions)
- Security question answers
- Communications made via support chat or email
Automatically Collected Information
- IP address and device identifiers
- Browser type and operating system
- Login and logout times on the platform
- Game play history and betting records
- Page visit data and session duration
- Information from cookies and tracking technologies
Each piece of information collected has a specific and legitimate purpose. bagh baji does not collect unnecessary or excessive personal information.
Purpose of Using Information
Collected information is used only for the purposes listed below. bagh baji does not sell any information to advertisers or unrelated third parties.
Account Management
Information is used to create, verify, and manage your account. National ID details are required for the identity verification (KYC) process.
Financial Transactions
Payment information is used to process deposits, withdrawals, and bonuses. This is essential to ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.
Security and Fraud Prevention
Login data, IP addresses, and device information are analysed to prevent account hacking, money laundering, and fraudulent activity.
Customer Support
Account and transaction information is used to resolve your issues quickly through 24/7 live chat and email support.
Service Improvement
User preferences and behaviour are analysed to improve game selection, interface design, and the overall experience.
Legal Compliance
Retaining certain information and presenting it to authorities when required is a legal obligation to comply with applicable laws and regulations.
Sharing Information with Third Parties
bagh baji does not sell users' personal information. However, limited information may be shared with trusted third parties in specific circumstances.
Service Provider Partners
Only the necessary information is shared with selected third parties for payment processing, identity verification, technical infrastructure, and customer support services. These partners are contractually bound to follow the same strict privacy standards.
Legal Authorities
Relevant information may be presented to government authorities to comply with court orders, lawful requests from investigating agencies, or requirements under applicable law. In such cases, users will be notified as early as possible, unless legally restricted from doing so.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be given advance notice in such cases.
Outside the circumstances described above, no information will be shared with anyone without your consent.
Cookies and Tracking Technologies
The bagh baji platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the platform's functionality.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, ensure security, and save your preferences. Disabling these cookies will prevent the platform from working properly.
Analytics Cookies
These cookies are used to understand how users are using the platform. The information collected is aggregated and anonymised, and is used to improve service quality.
Functionality Cookies
These cookies are used to remember your language preference, display settings, and other personalised settings, so you do not have to set them up again on your next visit.
Managing Cookies
You can delete or disable cookies at any time from your browser settings. However, this may limit some features of the platform.
Data Security Measures
bagh baji uses industry-leading technologies and practices to protect your personal information. Multiple layers of security measures are in place to ensure protection.
SSL Encryption
All data transferred between our platform and servers is protected through SSL (Secure Sockets Layer) encryption. This ensures that third parties cannot intercept or read your information.
Password Protection
Your password is never stored as plain text. Passwords are stored using advanced hashing algorithms so that no internal staff member can view them.
Two-Factor Authentication
OTP-based two-factor authentication (2FA) is available to enhance account security. This verification is required during important transactions and password changes.
Access Control
Only authorised staff can access the information needed for their specific tasks. Every access is logged and regularly audited.
Please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee absolute security.
Data Retention Period
bagh baji does not retain any information longer than necessary. The retention period depends on the type of information and the purpose for which it is held.
Active Accounts
All account information, transaction history, and gaming records are retained for as long as your account remains active. This is essential for managing your account and resolving disputes.
Closed Accounts
Even after an account is closed, certain information (particularly financial records) is retained for a defined period as required by applicable law to meet legal obligations.
Marketing Communications
If you opt out of marketing communications, a record of your preference is kept to ensure you are not contacted in the future.
Automatic Deletion
Once the retention period expires, information is automatically deleted or anonymised using secure methods, so that your identity is no longer identifiable.
User Rights
As a user of the bagh baji platform, you have certain fundamental rights over your own information. As part of responsible gaming practice, we respect these rights — reading the Responsible Gaming Guidelines will give you a full picture of managing your account and information.
Right to Access and Correct Information
You may request to view the information stored about you at any time. If any information is incorrect or outdated, contact our support team to have it corrected.
Right to Delete Information
In certain circumstances you may request deletion of your information. However, if there are legal obligations, ongoing disputes, or incomplete financial transactions, fulfilling this request may be delayed.
Right to Object to Processing
You may object to your information being used for marketing communications or personalised advertising. This can be managed through your account settings or via the support team.
Right to Data Portability
You may request a copy of the information you have directly provided, in a structured and commonly used format.
To exercise these rights or for any related questions, please contact our privacy team by email. We aim to respond within a maximum of 30 working days.
Protection of Minors' Information
bagh baji is a 21+ platform. We do not collect personal information from anyone under 21 years of age and do not approve their membership.
Age verification is mandatory at registration. If it comes to our attention that a user is under 21 years of age, their account will be closed immediately and the related information will be deleted. If you believe a minor is using our platform, please notify our customer support immediately.
Policy Changes and Updates
bagh baji reserves the right to change or update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date above will be revised.
Notice of Significant Changes
If any significant changes are made to this policy that affect users' rights or how information is used, you will be notified in advance by email or via a platform notification.
Continued Use After Changes
If you continue to use the platform after a revised policy takes effect, you are considered to have accepted the new policy. If you do not agree, please contact us regarding closing your account.
For more information about this privacy policy, visit our Frequently Asked Questions (FAQ) page, where you will find answers to common questions about privacy and data protection.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the details below. Our privacy team provides support in both Bengali and English.